We offer a range of secure and convenient payment options to suit our customers’ needs. Payments can be made via M-Pesa PayBill, and M-Pesa Express (STK Push / PIN prompt). We also support other trusted digital payment solutions, ensuring a smooth, safe, and flexible checkout experience for every customer.
Due to the nature of bottled drinking water, products are not eligible for return once delivered, as we prioritise hygiene, safety, and quality assurance. However, if a product is delivered damaged, defective, or does not meet our quality standards, we will review the matter on a case-by-case basis and arrange a replacement where appropriate. Customer satisfaction and safety remain our top priority.
Yes. Our system allows authorised users to manage and update key details directly through the dashboard. This ensures information remains accurate, up to date, and easy to control, while maintaining security and consistency across the platform.
For quality and safety reasons, bottled drinking water is not eligible for exchange or refund once delivered. However, if your order is damaged, defective, or does not meet our quality standards, please contact our customer support team as soon as possible after delivery. Each case is reviewed individually, and where applicable, a replacement will be arranged promptly.
At the moment, promotional codes are not available. When they are introduced, we’ll be excited to share clear instructions on how to apply them at checkout and enjoy the benefits before completing your payment. However, we do give discounts for bulk orders!
We take every order seriously and strive for timely, accurate delivery. If your prepaid goods are not delivered as expected, please contact our customer support team immediately with your order details. We will investigate the issue promptly and ensure a resolution, replacement, or refund where applicable, prioritizing your satisfaction and peace of mind.
Card payments are currently unavailable. Accepted payment methods include M-PESA Express (via Paybill), cash payments, and cash on delivery. Please select your preferred option at checkout to proceed.
To ensure smooth and timely delivery, we recommend contacting the delivery person through the official channels provided by our customer support team. You can reach out via: • Call or WhatsApp the number provided in your order confirmation. • Contact our customer support team, who can relay messages or updates. • Email our management team (address in the About Us / Team section) for any delivery-related concerns. This ensures accurate communication and helps our delivery team serve you efficiently.